How Trax transformed its knowledge base to achieve employee and organizational success
See how Trax, a cloud platform that manages and controls store activities, transformed its knowledge base to achieve employee and organizational success.
What they do
Retail. Trax's mission is to advise brands and retailers on harnessing the power of digital technologies to deliver unparalleled shopping experiences. Trax's clients gain the capability to optimize shoppers' experiences as well as monitor and analyze insights.
Founded in
2010
Headquarters
Singapore
Employees
600+
The Result
increase in employee engagement with Juno compared to the average LMS
monthly active users with Juno vs 4% with previous LMS
knowledge base across entire organization
The Goals
How can we prioritize knowledge within company culture?
Trax emphasized their aim to obtain a unified knowledge base and establish a culture of knowledge sharing and learning. Their desire to adopt a knowledge-centric approach to learning proves commitment to effectively connecting employees within the company.
The Challenges
One platform to fit all
Trax's knowledge base was previously scattered across multiple platforms and tools.
Unified solutions
Each team/department had its own solution for knowledge maintenance.
Knowledge documentation
There was no clear expectation or plan for knowledge documentation, relying on employees to save crucial information.
The Solutions
Centralized Knowledge Base
Allowing Trax to collect, maintain, and use a unified knowledge base
Fostering seamless connectivity across the entire company.
Juno LMS
Reach maximum productivity with a learning management system designed for engagement
Knowledge Sharing Community
Every employee is a contributor to the company's knowledge base
Installing a vibrant culture of knowledge sharing, transforming Trax into a cohesive and collaborative community of knowledge.
Encouraging employees to recommend, share, and assign content to one another.
Juno LXP
The only cost-effective way to provide personalized professional development for your entire company
"Before Juno, we searched for one solution that would engage everyone in our organization to learn and share knowledge. We used an LMS that provided us with only 4% monthly active users. With Juno, we have got more than 50%! Moreover, with Juno, managers and employees started contributing to that knowledge base."
Tal Friedmann
Global Learning and Development Specialist @Trax Retail