Customers & Partners
Train your customers and partners like they're part of the team
Create branded learning portals with the automation, AI, and analytics you already love inside Juno. Training your external audience has never been easier.
Customer Onboarding Made Easy
Guide customers from day one with intuitive learning journeys
Key Features:
- Self-paced onboarding flows: Build structured onboarding paths tailored to customer segments or product lines
- Account setup education: Help customers configure and launch successfully with clear, step-by-step guides
- Hybrid onboarding journeys: Mix live sessions, help center resources, and e-learning to maximize impact
- Progress tracking & reminders: Monitor onboarding status and automate nudges to keep customers on track
Self-paced onboarding flows
Build structured onboarding paths tailored to customer segments or product lines.
Account setup education
Help customers configure and launch successfully with clear, step-by-step guides.
Hybrid onboarding journeys
Mix live sessions, help center resources, and e-learning to maximize impact.
Progress tracking & reminders
Monitor onboarding status and automate nudges to keep customers on track.
Product Education at Scale
Turn product knowledge into customer confidence
Key Features:
- Role-based product training: Deliver the right product knowledge based on user type and permissions
- Use case demos & simulations: Embed interactive walkthroughs and video guides that showcase real usage
- Smart search & discovery: Let customers find relevant help by keyword, topic, or task
- Adaptive learning recommendations: Suggest training content based on usage patterns and needs
Role-based product training
Deliver the right product knowledge based on user type and permissions.
Use case demos & simulations
Embed interactive walkthroughs and video guides that showcase real usage.
Smart search & discovery
Let customers find relevant help by keyword, topic, or task.
Adaptive learning recommendations
Suggest training content based on usage patterns and needs.
Does it really work?
90% Employee Success
"Juno Journey revolutionized the way we create content, from a push and pull system between employees and managers, to a fully collaborative system. Juno has enabled us to be more connected than ever."
Laura Halonen
Career Development Manager, Flipp
Certify and Validate Expertise
Make your customers power users—and prove it
Key Features:
- Customer certifications: Issue branded certificates for product mastery and advanced learning
- Scenario-based assessments: Challenge learners with contextual tasks to deepen comprehension
- Training completion dashboards: Give customers and CSMs visibility into learning progress
- Credential expiration tracking: Ensure re-certifications stay up to date with automated alerts
Customer certifications
Issue branded certificates for product mastery and advanced learning.
Scenario-based assessments
Challenge learners with contextual tasks to deepen comprehension.
Training completion dashboards
Give customers and CSMs visibility into learning progress.
Credential expiration tracking
Ensure re-certifications stay up to date with automated alerts.
Measure Impact, Improve Outcomes
Connect learning to real product success
Key Features:
- Engagement analytics: Measure which content is driving usage and deeper adoption
- Customer learning journeys: Visualize and optimize the learner path across content types
- CS team reporting: Equip CSMs with insights to support their accounts more effectively
- NPS and satisfaction links: Tie learning progress to CSAT, NPS, and customer feedback loops
Engagement analytics
Measure which content is driving usage and deeper adoption.
Customer learning journeys
Visualize and optimize the learner path across content types.
CS team reporting
Equip CSMs with insights to support their accounts more effectively.
NPS and satisfaction links
Tie learning progress to CSAT, NPS, and customer feedback loops.
