juno journey

Customers & Partners

Train your customers and partners like they're part of the team

Create branded learning portals with the automation, AI, and analytics you already love inside Juno. Training your external audience has never been easier.

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Customer Onboarding Made Easy

Customer Onboarding Dashboard

Guide customers from day one with intuitive learning journeys

Key Features:

  • Self-paced onboarding flows: Build structured onboarding paths tailored to customer segments or product lines
  • Account setup education: Help customers configure and launch successfully with clear, step-by-step guides
  • Hybrid onboarding journeys: Mix live sessions, help center resources, and e-learning to maximize impact
  • Progress tracking & reminders: Monitor onboarding status and automate nudges to keep customers on track

Self-paced onboarding flows

Build structured onboarding paths tailored to customer segments or product lines.

Account setup education

Help customers configure and launch successfully with clear, step-by-step guides.

Hybrid onboarding journeys

Mix live sessions, help center resources, and e-learning to maximize impact.

Progress tracking & reminders

Monitor onboarding status and automate nudges to keep customers on track.

Product Education at Scale

Product Education Dashboard

Turn product knowledge into customer confidence

Key Features:

  • Role-based product training: Deliver the right product knowledge based on user type and permissions
  • Use case demos & simulations: Embed interactive walkthroughs and video guides that showcase real usage
  • Smart search & discovery: Let customers find relevant help by keyword, topic, or task
  • Adaptive learning recommendations: Suggest training content based on usage patterns and needs

Role-based product training

Deliver the right product knowledge based on user type and permissions.

Use case demos & simulations

Embed interactive walkthroughs and video guides that showcase real usage.

Smart search & discovery

Let customers find relevant help by keyword, topic, or task.

Adaptive learning recommendations

Suggest training content based on usage patterns and needs.

Does it really work?

90% Employee Success

"Juno Journey revolutionized the way we create content, from a push and pull system between employees and managers, to a fully collaborative system. Juno has enabled us to be more connected than ever."

Laura Halonen

Laura Halonen

Career Development Manager, Flipp

Flipp logo
Kaltura logo
Rapyd logo
Trax logo

Certify and Validate Expertise

Certification Tools Dashboard

Make your customers power users—and prove it

Key Features:

  • Customer certifications: Issue branded certificates for product mastery and advanced learning
  • Scenario-based assessments: Challenge learners with contextual tasks to deepen comprehension
  • Training completion dashboards: Give customers and CSMs visibility into learning progress
  • Credential expiration tracking: Ensure re-certifications stay up to date with automated alerts

Customer certifications

Issue branded certificates for product mastery and advanced learning.

Scenario-based assessments

Challenge learners with contextual tasks to deepen comprehension.

Training completion dashboards

Give customers and CSMs visibility into learning progress.

Credential expiration tracking

Ensure re-certifications stay up to date with automated alerts.

Measure Impact, Improve Outcomes

Customer Training Analytics Dashboard

Connect learning to real product success

Key Features:

  • Engagement analytics: Measure which content is driving usage and deeper adoption
  • Customer learning journeys: Visualize and optimize the learner path across content types
  • CS team reporting: Equip CSMs with insights to support their accounts more effectively
  • NPS and satisfaction links: Tie learning progress to CSAT, NPS, and customer feedback loops

Engagement analytics

Measure which content is driving usage and deeper adoption.

Customer learning journeys

Visualize and optimize the learner path across content types.

CS team reporting

Equip CSMs with insights to support their accounts more effectively.

NPS and satisfaction links

Tie learning progress to CSAT, NPS, and customer feedback loops.

Connect all the tools you already use
Integration Tools