Customer Training
Customer Training That Drives Real Adoption
Educate your customers with structured, scalable training that boosts product understanding, satisfaction, and retention.
Companies that train their staff with Juno
The customer training challenge most companies face
Customers want to succeed with your product, but traditional training approaches often leave them confused, under-utilized, and more likely to churn.
Common Pain Points
New customers struggle to realize value quickly
Generic training that doesn't match customer use cases
Limited visibility into customer learning progress
Difficulty scaling training across diverse customer segments
No clear connection between training and product adoption
Manual processes that don't scale with customer growth
of customers who complete comprehensive onboarding are still active after 6 months
How Juno Solves This
A comprehensive solution that transforms your approach to customer training
Guide customers from day one with intuitive learning journeys
Deliver seamless onboarding experiences through structured, self-paced or live training. From account setup to success milestones, Juno ensures your customers know exactly where to go and what to do.
Key Capabilities
Self-paced onboarding flows: Build structured onboarding paths tailored to customer segments or product lines
Account setup education: Help customers configure and launch successfully with clear, step-by-step guides
Hybrid onboarding journeys: Mix live sessions, help center resources, and e-learning to maximize impact
Progress tracking & reminders: Monitor onboarding status and automate nudges to keep customers on track
Turn product knowledge into customer confidence
Equip customers to get the most out of your platform with curated content, use case demos, and contextual learning right where they need it.
Key Capabilities
Role-based product training: Deliver the right product knowledge based on user type and permissions
Use case demos & simulations: Embed interactive walkthroughs and video guides that showcase real usage
Smart search & discovery: Let customers find relevant help by keyword, topic, or task
Adaptive learning recommendations: Suggest training content based on usage patterns and needs
Make your customers power users—and prove it
Offer clear certification paths, quizzes, and tracking to reinforce knowledge and demonstrate customer capability.
Key Capabilities
Customer certifications: Issue branded certificates for product mastery and advanced learning
Scenario-based assessments: Challenge learners with contextual tasks to deepen comprehension
Training completion dashboards: Give customers and CSMs visibility into learning progress
Credential expiration tracking: Ensure re-certifications stay up to date with automated alerts
Connect learning to real product success
Track how training affects product adoption, retention, and satisfaction. Share insights with customer success and marketing teams to strengthen your strategy.
Key Capabilities
Engagement analytics: Measure which content is driving usage and deeper adoption
Customer learning journeys: Visualize and optimize the learner path across content types
CS team reporting: Equip CSMs with insights to support their accounts more effectively
NPS and satisfaction links: Tie learning progress to CSAT, NPS, and customer feedback loops
Measure customer training success with real data
Track the metrics that matter most for customer success and continuously improve your training programs.
Customer satisfaction with training
Faster time to value
Reduction in support tickets
Increase in feature adoption
How Juno transforms your customer training process
Design Customer Journeys
Create segment-specific onboarding and training paths with automated progress tracking.
Scale Product Education
Deploy contextual learning and certification programs that turn customers into power users.
Measure & Optimize
Track training impact on adoption and satisfaction, then optimize for better outcomes.
Can it speed onboarding?
-20% Onboarding Time
"We had to onboard 100 new hires remotely and connect them directly with their teams' objectives and workflows. Using Juno's onboarding path, we decreased the time and manpower involved by 20% and were able to finalize the process within a month."
Hili Bezalel
HR & OD expert, Kaltura
What else can we help you with?
Ready to get started with your transformation?
See how leading companies are transforming their learning and development with Juno Journey.