juno journey

Customer Training

Customer Training That Drives Real Adoption

Educate your customers with structured, scalable training that boosts product understanding, satisfaction, and retention.

Companies that train their staff with Juno

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The Challenge

The customer training challenge most companies face

Customers want to succeed with your product, but traditional training approaches often leave them confused, under-utilized, and more likely to churn.

Common Pain Points

New customers struggle to realize value quickly

Generic training that doesn't match customer use cases

Limited visibility into customer learning progress

Difficulty scaling training across diverse customer segments

No clear connection between training and product adoption

Manual processes that don't scale with customer growth

85%

of customers who complete comprehensive onboarding are still active after 6 months

How Juno Solves This

A comprehensive solution that transforms your approach to customer training

Customer Onboarding Made Easy

Guide customers from day one with intuitive learning journeys

Deliver seamless onboarding experiences through structured, self-paced or live training. From account setup to success milestones, Juno ensures your customers know exactly where to go and what to do.

Key Capabilities

Self-paced onboarding flows: Build structured onboarding paths tailored to customer segments or product lines

Account setup education: Help customers configure and launch successfully with clear, step-by-step guides

Hybrid onboarding journeys: Mix live sessions, help center resources, and e-learning to maximize impact

Progress tracking & reminders: Monitor onboarding status and automate nudges to keep customers on track

Onboarding & Upskilling
Product Education at Scale

Turn product knowledge into customer confidence

Equip customers to get the most out of your platform with curated content, use case demos, and contextual learning right where they need it.

Key Capabilities

Role-based product training: Deliver the right product knowledge based on user type and permissions

Use case demos & simulations: Embed interactive walkthroughs and video guides that showcase real usage

Smart search & discovery: Let customers find relevant help by keyword, topic, or task

Adaptive learning recommendations: Suggest training content based on usage patterns and needs

Curated Channels and Playlists
Certify and Validate Expertise

Make your customers power users—and prove it

Offer clear certification paths, quizzes, and tracking to reinforce knowledge and demonstrate customer capability.

Key Capabilities

Customer certifications: Issue branded certificates for product mastery and advanced learning

Scenario-based assessments: Challenge learners with contextual tasks to deepen comprehension

Training completion dashboards: Give customers and CSMs visibility into learning progress

Credential expiration tracking: Ensure re-certifications stay up to date with automated alerts

Smart Assessments
Measure Impact, Improve Outcomes

Connect learning to real product success

Track how training affects product adoption, retention, and satisfaction. Share insights with customer success and marketing teams to strengthen your strategy.

Key Capabilities

Engagement analytics: Measure which content is driving usage and deeper adoption

Customer learning journeys: Visualize and optimize the learner path across content types

CS team reporting: Equip CSMs with insights to support their accounts more effectively

NPS and satisfaction links: Tie learning progress to CSAT, NPS, and customer feedback loops

Impact & Manager Tools

Measure customer training success with real data

Track the metrics that matter most for customer success and continuously improve your training programs.

92%

Customer satisfaction with training

60%

Faster time to value

40%

Reduction in support tickets

65%

Increase in feature adoption

Our Process

How Juno transforms your customer training process

01

Design Customer Journeys

Create segment-specific onboarding and training paths with automated progress tracking.

02

Scale Product Education

Deploy contextual learning and certification programs that turn customers into power users.

03

Measure & Optimize

Track training impact on adoption and satisfaction, then optimize for better outcomes.

Can it speed onboarding?

-20% Onboarding Time

"We had to onboard 100 new hires remotely and connect them directly with their teams' objectives and workflows. Using Juno's onboarding path, we decreased the time and manpower involved by 20% and were able to finalize the process within a month."

Hili Bezalel

Hili Bezalel

HR & OD expert, Kaltura

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Ready to get started with your transformation?

See how leading companies are transforming their learning and development with Juno Journey.