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Hunters

Hunters built a certification program its partners and customers went through

A colleague leading a training session in a bright room
saved in 1-year with a technical customer onboarding certification
$60,600saved in 1-year with a technical customer onboarding certification
saved over 2-years by shortening sales ramp time
$950Ksaved over 2-years by shortening sales ramp time
Industry
Cybersecurity
Company size
Mid-market

Journeys

Products

Challenge

  • Hunters needed a scalable way to train customers, partners and GTM employees.
  • Existing method was not scalable due to time zone constraints, and a limited number of hours that key Hunters team members could spend delivering one-off training
  • Traditional methods were time-consuming, and lacked consistency, and measurable impact.
  • There was no programmatic way to track key leading, effectiveness, or ROI-based metrics (ex: program completion, content relevance, or effectiveness of training to influence business goals, such as: product utilization, or understanding of key job functions)

What they built

  • Real-time analytics to monitor learner progress, content effectiveness, and learning program success.
  • Scalable infrastructure to handle thousands of users seamlessly.
  • Centralized training platform for both customers, partners, and employees.
Illustrative, example data

Results

  • Sales OnboardingSaved the company $950K over 2-years, or $577/person/day by shortening sales ramp time.
  • Customer OnboardingSaved $60,600 (105 live customer success training hours) in 1-year with a technical customer onboarding certification in Juno. This also enabled training on more advanced product usage with customers, which contributed to higher satisfaction and retention.
  • Partner OnboardingOur certification program is key to enabling the partner & MSSP ecosystem, and onboarding at scale.
  • Hunters AcademyInfluenced 85%+ of direct customer ARR with Hunters Academy (our customer & partner certification program in Juno). It is becoming a company differentiator used to help close new business, supporting fast time to value for our customers.

In their words

“Speaking from my experience, Juno is the perfect combination of functionality and flexibility. Juno is really intuitive to use, and allows me to quickly build courses, create high-quality journeys, and maintain them all easily in one place.”
Meagan D.Director of Sales Enablement, Hunters