juno journey
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Trax

Trax went from four per cent of people using the old system to over half

Colleagues attending a workshop in a sunlit room
monthly active users with Juno vs 4% with previous LMS
50%+monthly active users with Juno vs 4% with previous LMS
Industry
Retail
Employees
600+
Headquarters
Singapore
Founded
2010

Journeys

Products

Challenge

Trax emphasized their aim to obtain a unified knowledge base and establish a culture of knowledge sharing and learning. Their desire to adopt a knowledge-centric approach to learning proves commitment to effectively connecting employees within the company.

  • One platform to fit all

    Trax's knowledge base was previously scattered across multiple platforms and tools.

  • Unified solutions

    Each team/department had its own solution for knowledge maintenance.

  • Knowledge documentation

    There was no clear expectation or plan for knowledge documentation, relying on employees to save crucial information.

What they built

Centralized Knowledge Base

Allowing Trax to collect, maintain, and use a unified knowledge base

  • Fostering seamless connectivity across the entire company.
Illustrative, example data

Knowledge Sharing Community

Every employee is a contributor to the company's knowledge base

  • Installing a vibrant culture of knowledge sharing, transforming Trax into a cohesive and collaborative community of knowledge.
  • Encouraging employees to recommend, share, and assign content to one another.
Illustrative, example data

Results

  • monthly active users with Juno vs 4% with previous LMS
  • Unifiedknowledge base across entire organization

In their words

“Before Juno, we searched for one solution that would engage everyone in our organization to learn and share knowledge. We used an LMS that provided us with only 4% monthly active users. With Juno, we have got more than 50%! Moreover, with Juno, managers and employees started contributing to that knowledge base.”
Tal FriedmannGlobal Learning and Development Specialist, Trax Retail