
Keep the support handbook current
The handbook checked against the product docs every month.
- For
- CX & Support
- Routine
- Every month
- Setup
- Juno + 1 tool
- You approve
- every draft
The prompt
Written to ask before it assumes, check what already exists, and stop before anything goes live.
Works in Claude, ChatGPT, Copilot
I want to find training in Juno Journey that no longer matches how things actually work today. Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview). Before you build anything, ask me: 1. Where our source of truth lives (product docs, release notes, policies) 2. Which topics or courses matter most 3. How recent a change must be to count Ask these in one message, then wait for my answers. In that same first message, also ask me my role and the team I support, and which docs or knowledge base we use. Then check each one is connected in this chat; if not, I'll connect it or upload an export. Never guess what is in it. Check that source is connected in this chat; if not, I’ll connect it or upload the documents. Only flag drift you can show evidence for. Read the relevant Juno courses, quizzes and journeys, compare each claim to the source, and give me a table: course, what it says, what the source says now, severity, suggested fix. This is a review, not an edit: change nothing yet. Offer to draft updated versions of the top items; after I approve, save them as drafts and don’t publish until I say so. Routine: after the first run, offer to repeat this every month. If this assistant can run scheduled tasks, set one up only after I approve it; if not, give me a one-line prompt I can re-run.
Your AI asks you
- Q1Where our source of truth lives (product docs, release notes, policies)
- Q2Which topics or courses matter most
- Q3How recent a change must be to count
The routine
- 01
Connect
Juno and the tools below
- 02
Answer
the questions, one message
- 03
Review
the draft or the view it builds
- 04
You approve
before anything goes live
Routine: Every month. The prompt offers to set it up as a scheduled task in your assistant, only after you approve.
What it connects
- Confluencevia your AI assistant
- JunoRequired
Your AI assistant reads the tools it can reach and drives Juno.
Where this Journey Play works
Journey Plays that go with it

A 5-question drill after each release
The key facts, checked, before the tickets arrive.
Every release
A 30-60-90 ramp for new agents
Three phases, a checkpoint each, your support courses reused.
Every new agent
A new-hire channel for support
Week 1 to day 90, with a short lesson for every gap.
Every new agent























