
A 5-question drill after each release
The key facts, checked, before the tickets arrive.
- For
- CX & Support
- Routine
- Every release
- Setup
- Juno + 1 tool
- You approve
- every draft
The prompt
Written to ask before it assumes, check what already exists, and stop before anything goes live.
Works in Claude, ChatGPT, Copilot
I want a quick 5-question drill in Juno Journey that locks in the key facts after a launch, with a due date so it actually gets done. Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview). Before you build anything, ask me: 1. The topic, or the course it should reinforce 2. Who should take it 3. The deadline 4. The pass mark and how many attempts Ask these in one message, then wait for my answers. In that same first message, also ask me my role and the team I support, and which product tracker or release notes we use. Then check each one is connected in this chat; if not, I'll connect it or upload an export. Never guess what is in it. Find that course or lesson in Juno first and base every question on it. If the material lives outside Juno, check it’s connected here; if not, I’ll paste it. No questions you can’t trace to the source. Show me the 5 questions with answers and one-line explanations. After I approve, build the quiz as a draft and prepare the assignment with the deadline as its due date. Tell me plainly what Juno reminds people about on its own; you can’t schedule repeats or reminders from this chat. Draft a nudge I can send later. Show me who would get the assignment and the nudge, but don’t assign or send anything until I explicitly say go. Routine: after the first run, offer to repeat this after every release. If this assistant can run scheduled tasks, set one up only after I approve it; if not, give me a one-line prompt I can re-run.
Your AI asks you
- Q1The topic, or the course it should reinforce
- Q2Who should take it
- Q3The deadline
- Q4The pass mark and how many attempts
The routine
- 01
Connect
Juno and the tools below
- 02
Answer
the questions, one message
- 03
Review
the draft or the view it builds
- 04
You approve
before anything goes live
Routine: Every release. The prompt offers to set it up as a scheduled task in your assistant, only after you approve.
What it connects
- Jiravia your AI assistant
- JunoRequired
Your AI assistant reads the tools it can reach and drives Juno.
Where this Journey Play works
Journey Plays that go with it

Keep the support handbook current
The handbook checked against the product docs every month.
Every month
A 30-60-90 ramp for new agents
Three phases, a checkpoint each, your support courses reused.
Every new agent
A new-hire channel for support
Week 1 to day 90, with a short lesson for every gap.
Every new agent























