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What is an Employee Journey and How You Can Map it

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    Employee Training

    What is an Employee Journey and How You Can Map it

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    Ethan Israel
    December 15, 2022
    6 min read
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    The journey an employee takes during their time with a company is known as the employee lifecycle. It is made up of various stages, including onboarding, employment, and offboarding. At each stage, it is essential to engage and develop employees to ensure their satisfaction, productivity, and ultimately, retention. In this article, we will explore what an employee journey is, why it matters, and how to ensure a positive employee experience at every stage of the journey.

    You may ask why it is so important to understand the employee lifecycle journey, and the reason is that as a HR / L&D at your organization, it is crucial you understand the points throughout the employee journey where you could make a significant impact.

    Ultimately, you can impact every stage of an employee’s lifecycle.

     

    The Importance of mapping the Employee Journey

    The employee journey is essential to creating a positive work environment that attracts and retains top talent. By understanding each stage of the journey, businesses can make targeted improvements to create a more satisfying and rewarding experience for employees. As noted by Sallie Krawcheck, CEO and co-founder of Ellevest, “Employee engagement and retention is all about making sure that employees feel that they’re growing and developing in their roles, and that they have a path forward.”

    What are the stages of the employee lifecycle journey and why are they significant?

    1. Onboarding

    The onboarding stage of the employee journey is critical for setting the tone for the employee’s experience with the company. A positive onboarding experience can lead to increased engagement and loyalty, while a negative one can have the opposite effect. During the onboarding stage, employees should be given the tools and resources they need to succeed in their roles, as well as be introduced to the company’s culture and values.

    By organizing all onboarding materials in one easy to access space, both employees and managers can feel in control of their learning journeys and subsequently shape their learning throughout their time at your organization, influencing the lifecycle as a whole.

    Dont forget about the importance of pre-onboarding, making sure your new hire is in touch with your organization even before day 1. This not only ensures your new hire feels welcome upon arrival at your organization, but also creates a lasting first impression at the very beginning.

    If you want to learn more about how to plan a successful onboarding for your employees, check this out 👇

    10 Tips to Improve Your Employee Onboarding

     

    2. Employment

    During the employment stage, employees should have opportunities for growth and development within the company. This can include training, mentoring, and other career development opportunities. Investing in employee development not only benefits the employee but also the company, as it can lead to increased productivity and retention.

    Developing your employees could take the form of an Learning Experience Platform (LXP), enabling you to train and upskill employees based on their specific roles and skill gaps.

     

    Within the employment stage of the employee life cycle sit three pivotal stages:

    i. Training

    • Providing your employees with all the tools they need in order to be able to effectively carry out their job on a day-to-day basis
    • Skills-based training to suit different employees strengths and weaknesses within the organization

    ii. Development

    • Formulating personalized professional development plans for each employee, hearing where and what they want to grow into
    • Offering your employees the opportunity to upskill and reskill where they may have skill gaps, aiding their day to day work

    iii. Engagement

    • Engaged employees are critical for your organizational success. If they aren’t engaged with the training materials and development plans youre creating for them, the value is lost.

     

    All of these features are pivotal for the retention aspect of the employees time at their organization. If an employee doesn’t feel that their organization is adequately training, developing and engaging them, this would subsequently influence the retention of the employee at the organization, having a greater impact on the entire employee lifecycle.

    3. Offboarding

    Offboarding can be a challenging stage for both the employee and the company. It’s important to ensure that the process is handled in a professional and respectful manner to minimize any negative impact on the departing employee and the company. Conducting exit interviews can provide valuable feedback on areas where the company can improve.

    Want to learn more about offboarding? Check this out👇

    How to Offboard An Employee

    4. Separation as an Employee Lifecycle Stage

    The separation stage should not be overlooked as it can provide valuable insights into why employees are leaving the company. By understanding the reasons behind employee departures, companies can make changes to improve retention and employee satisfaction.

    Learning and Development Within the Employee Journey

    Employee learning and development is an integral part of the employee journey, and businesses should invest in programs and resources to support it. Offering training and development opportunities can help employees feel valued and engaged, leading to increased productivity and retention.

    How to design an employee journey map?

    In conclusion, the employee journey encompasses the entire experience that an employee has with a company, from onboarding to offboarding. Each stage of the journey is essential for creating a positive work environment that fosters engagement, retention, and productivity. Investing in employee development and engagement is key to creating a successful employee journey and should be a priority for any business looking to attract and retain top talent.

     

    FAQs

    How do you create an employee journey map?

    1. Identify key employee personas: Segment your employees into groups based on roles, departments, or experiences.
    2. Define the journey stages: Outline the major stages employees go through, like recruitment, onboarding, development, promotion, exit, etc.
    3. Map touchpoints for each stage: Identify all interactions employees have with the company at each stage (e.g., interviews, training, performance reviews).
    4. Gather employee feedback: Conduct surveys to understand their experience at each stage.
    5. Analyze and identify opportunities: Analyze the feedback and identify areas for improvement to enhance the employee experience.
    6. Design and implement improvements: Create solutions to address the identified opportunities and implement them.
    7. Monitor and iterate: Measure the impact of your changes and refine the journey map as needed.

    How many steps are there in the employee journey?

    1. Pre-Onboarding: Connecting with new hires before their first day.
    2. Onboarding: Setting the tone for the employee experience with introductions, resources, and company culture.
    3. Employment (Training): Providing tools and skills for effective job performance.
    4. Employment (Skills Development): Upskilling and reskilling based on individual needs and strengths.
    5. Employment (Engagement): Ensuring employees are enthusiastic and connected to training and development opportunities.
    6. Performance Management: Feedback, goal setting, and development discussions.
    7. Career Development: Personalized plans and opportunities for growth within the company.
    8. Retention Efforts: Initiatives to keep valued employees engaged and satisfied.
    9. Offboarding: Handling departures professionally and collecting valuable feedback.
    10. Separation: Understanding reasons for employee exits and using insights for improvement.

    Remember, some stages have further sub-steps specific to your organization’s practices.

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    Juno Journey Privacy Policy and Cookie Policy

    Last Updated: Nov 2021

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    In addition to the foregoing, we are likely to collect your geolocation information. This is done by collecting your IP address via Your browser or device, and we use this data to determine Your approximate location, such as the city, state and/or country associated with that IP address.

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    We use third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick and others) to help deliver these tailored advertising on other websites and in mobile applications. These third parties may place cookies or other tracking technologies on Your computer, mobile phone, or other device to collect information about Your use of the Services as discussed above and may access these cookies or other tracking technologies on Your computer, mobile phone, or other device You use to access the Services to serve these tailored advertisements. We also may share with third-party advertisers a hashed version of Your email address that is anonymized and cannot be used to identify you, solely in non-human readable form and content that You share publicly when using the services (e.g, user- generated content) for purposes of delivering tailored advertising. We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on Your computer, mobile phone, or other device You use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer You a way to opt out of ad targeting as described below. You may receive tailored advertising on Your computer through a web browser.

    When using a mobile application, you may also receive tailored in-application advertisements. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator. Please note that to the extent advertising technology is integrated into the Services, You may still receive advertisements on other websites and mobile applications even if You opt-out. In that case, the advertising will not be tailored to Your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices You make using these mechanisms or the continued availability or accuracy of these mechanisms.

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    6. Our Policy Concerning Children
    We recognize the privacy interests of children and We encourage parents and guardians to take an active role in their children’s online activities and interests. Children under the age of 16 should not use or attempt to use Our Services. If We learn that We have collected personal information (as defined by applicable law) from a child under 16 years of age, We will promptly take reasonable steps delete such information. Parents who believe that Juno might have collected personal information from a child under the age of 16 may submit a request to [email protected] and request that the information be removed.

    7. How We Use the Information We Collect
    Juno may use the information We collect through Your use of the Services to:

    Provide, administer, and facilitate Your use of the Services, including to display customized content;
    Process or fulfill Your request(s) and/or order(s) for Juno-featured courses, products, services, information or features;
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    Understand and improve the Services and develop new products, services or features;
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    Respond to customer support questions and issues and resolve disputes;
    Create, review, analyze and share Technical Information;
    Analyze trends and User traffic, track purchases and usage information;
    Advertise our Services on third party websites or mobile applications
    Market, process or fulfill Promotions administered or sponsored by Juno;
    Solicit feedback from Users; As required or permitted by law; As We, in Our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of Our Users, employees, third parties, members of the public, and/or our Services;
    Identify unique users across devices; or
    Tailor advertisements across devices.
    8. When and How We May Share/Disclose Your Information with Third Parties
    We will share Your information which may include Registration Information, Profile Information, and Shared Content and Course Information) with the following third parties or under the following circumstances or as otherwise described in this Privacy Policy:

    Third Party Business Partners, Service Providers, Contractors or Agents: We may share Your information with third party companies that perform services on Our behalf. These third party service providers may access Your personal information, and are required to use it solely as directed by Us for the purpose of Our requested service.
    Business Transfers, Sales, Mergers, or Divestitures: In the event that Juno undergoes a business transition, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a sale of all or a portion of its assets, We may share, disclose or transfer all of Your information to the successor organization in such transition or during steps in contemplation of such activities (e.g., due diligence).
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    Aggregate or De-identified Information: We may disclose or use aggregate or de-identified information for any purpose.
    Promotions: We may share Your information in connection with any Promotion You enter on or through the Services, as necessary to administer, market, sponsor, or fulfill the Promotion or as required by applicable laws, rules or regulations (for example, to provide winners’ lists or make required filings as appropriate) or in accordance with the applicable rules of the Promotion. We may share Your information with a third party assisting us in administering the Promotion.
    Social Media Features: Our Services may include social media features, such as the Facebook Like button. Our integration of these features may allow third party social media provided to collect certain information such as Your IP address, which page You are visiting when using Our Services, and to set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly through the use of Our Services. Your interactions with these features are governed by the privacy policy of the company providing it.
    Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations: We may disclose Your information to third parties, if We, in our sole discretion, have a good faith belief that disclosure is: (i) permitted or required by law; (ii) requested in connection with or relevant to a judicial, governmental or legal inquiry, investigation, order, or proceeding; (iii) required or reasonably necessary pursuant to a valid subpoena, warrant or other legally valid inquiry or request; (iv) reasonably necessary to enforce Our Terms of Use, this Privacy Policy, or any other legal agreements; (v) required to detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law (or rule/regulation), and/or security or technical issues; or (vi) required or reasonably necessary in Our discretion to protect against imminent harm to the rights, property or safety of Juno, Our Users, employees, members of the public and/or our Services. We may also disclose information about You to Our auditors or legal advisors in conjunction with accessing Our disclosure obligations and/or rights under this Policy.
    9. How Do We Keep Your Information Secure?
    Juno takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data that You share and We collect and store. These measures vary based on the sensitivity of the data we collect and store. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and Juno, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, You should change it immediately and contact [email protected] with any concerns.

    10. California Online Privacy Protection Act Notice
    We are committed to providing You with meaningful choices about the information collected on our Services for third-party purposes, and that is why we provide information and choices discussed throughout this Privacy Policy. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.

    11. How to Access & Update Your Information
    You may access and update Your information that Juno collects and maintains in the following ways:

    You may update the information You provide directly to Juno by logging into Your Account and updating Your Account information at any time. You may also submit any requests for access to Your personal data to [email protected] Please allow up to thirty (30) days for a response.
    To manage the information Juno receives about You from a Third Party Platform or Wireless Device, please follow the instructions provided by the Third Party Platform or Wireless Device provider for updating Your information and changing Your privacy settings. Once Juno receives Your information from a Third Party Platform or Wireless Device, that information is stored and used by Juno in accordance with this Privacy Policy.
    12. How to Delete Your Account and What Happens When Your Account is Terminated or Deleted
    Should You require any assistance or encounter any difficulty in deleting or de-activating Your Account You may contact Us via email at [email protected] , and We will make commercially reasonable efforts to respond to Your request within 48 hours.

    Account Terminated or Deleted: Please be aware that even after Your Account is terminated or deleted some or all of Your information may still remain visible to others, including but not limited to any information that has been: (a) incorporated into others User’s content, comments, postings, submissions, including but not limited to Course comments ; (b) copied, stored or disseminated by other Users; (c) shared or disseminated by You or others such as in a Public Posting; or (d) posted on a Third Party Platform. Termination of Your Account will not result in the removal of information collected and already put in aggregate form or information that cannot, in Our sole discretion, be removed without undue burden to Juno. Juno is not able and/or obligated to remove any of Your information from a Third Party Platform. Even after You delete Your Account or Your Account is terminated, we may retain Your information as long as we have a legitimate purpose to do so and in accordance with applicable law. In addition, Your information may not be deleted from servers of the Third Party Platform You use to access Our Services. We may retain backup copies of Your information on Our servers or databases (and/or any authorized third-party servers or databases We use) for legitimate purposes such as assist with any legal obligations, resolve disputes, and enforce Our agreements. Such information may be disclosed pursuant to this Privacy Policy regardless of whether Your Account is deleted or terminated.
    13. Links to Third Party Sites
    This Site contains links to other sites that are not owned or controlled by Juno. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site to read the privacy statements of each and every website that collects your personally identifiable information. This Privacy Policy solely applies to information collected via this Site.

    14. Modifications to this Privacy Policy
    From time to time, We may update this Privacy Policy. If We make any material change to this Privacy Policy, We will notify You via email or through notification posted on our website, and as required by applicable law. Modifications will become effective on the day they are posted unless stated otherwise. As permitted by applicable law, if You continue to use the Services, after the effective date of any change, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the Privacy Policy as changed. The revised Privacy Policy supersedes all previous Privacy Policies. For this reason, We encourage You to review this Privacy Policy any time You use the Services. Upon Our request, You agree to accept or sign a non-electronic version of this Privacy Policy and any other policies or agreements set forth or available through any Third Party Platform.

    15. International Operations: A Note to Users Outside Of the U.S. and the EU
    Juno stores information about visitors to Our Services and Users on servers located in various jurisdictions. By using our Services, you consent to storage of Your information inside the United States and elsewhere that Juno has hosting arrangements. If You are using the Services from outside the United States and the European Union, please know the data and personal information You submit will be transferred to and stored in servers in the United States or other countries. The data protection and other laws of the United States and/or other countries might not be as comprehensive as those in Your country. By submitting Your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in and to the United States.

    Personal data collected within Switzerland and the European Economic Area (“EEA”) may be transferred to, and stored at, a destination outside of Switzerland and the EEA. The data We hold may also be processed by employees operating outside of Switzerland and the EEA who work for Us or one of our affiliates or for one of Our vendors. Such staff may be engaged in, among other things, (i) the processing of transactions and Your payment details and (ii) the provision of support services. By submitting Your personal data or engaging in Juno Courses, You agree to this transfer, storing or processing.

    16. Your Rights
    If for any reason you wish to exercise any rights to which you are entitled, you may do so by contacting us at [email protected]. When handling your requests, we may ask for additional information to confirm your identity and your request.



    The rights which you may be able to exercise may include, but are not limited to, the following:



    Right of Access. You may have the right to know the personal information we’ve collected from/about you. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information.
    Right to Correct Personal Information. We endeavor to keep the information that we hold about you accurate and up to date. Therefore, you may have the right to update and correct any errors in your personal information.
    Right to Delete. In some circumstances, you may have the right to request that we delete the personal information about you in our records.
    Data Portability. In some circumstances and under certain laws and regulations, you may have the right to request that Personal Data that you have provided to us be provided to you, so you can transfer it elsewhere.


    In some cases, your ability to access or control your personal information will be limited, as required or permitted by applicable law. If that should happen, the Juno will notify you accordingly. Your ability to access or control your personal information under this Privacy Policy depends on the nature of the services you use. For example, if you ask us to delete your personal information, we may not be permitted to do so by the entity through which you receive the services and to whom we may have contractual obligations that limit our ability to provide you with the rights enumerated under this section.

    17. Your California Privacy Rights
    California residents have the right to receive, once a year from Us: a) information identifying any third-party company(ies) to whom Juno may have disclosed (within the previous calendar year) Your personal information for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. If You are a California resident and wish to obtain such information, submit a request to Us at [email protected] ; when you request the information, use the phrase “California Shine the Light Request” to help us appropriately identify your question, and include your mailing address, state of residence and email address so we can provide a response.

    18. Questions
    You may contact us by submitting a request to [email protected] and we will do our best to provide a prompt response to your question. In addition, Juno’s Privacy and Data Protection Officer is responsible for overseeing compliance with this Privacy Policy. You can reach this officer by calling him at +972-525515345. Please put “Privacy Policy” in the subject line so Your message can be directed to the correct person(s).

    Juno Cookies Policy
    What are cookies?

    Cookies are small text files placed onto your computer or device as you browse the Internet. Cookies can be used to collect, store and share bits of information about your activities across websites and services, including on Juno. They also allow us to remember things about your visit to Juno, such as your preferred language and other choices/settings and generally make the site easier for you to use.

    Juno uses both session cookies and persistent cookies. A session cookie is used to identify a particular visit to Juno. These cookies expire after a short time, or when you close your web browser after using Juno. We use these cookies to identify you during a single browsing session, such as when you log into Juno. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

    Why does Juno use cookies and similar technologies?
    Juno uses cookies and similar technologies, such as web beacons, browser cookies, pixel tags, or local shared objects (“flash cookies”), to deliver, measure, and improve our services in various ways. We use cookies both when you access our site and services on a browser, as well as through our native mobile app. As we adopt additional technologies, we may also gather additional information through other methods.

    We use cookies for the following purposes:

    Authentication and security: To log you into Juno; to protect your security; and to help us detect and fight spam, abuse, and other activities that violate Juno’s agreements and terms. These technologies help authenticate your access to Juno and prevent unauthorized parties from accessing your accounts.
    Preferences: To remember information about your browser and your preferences; and to remember your settings and other choices you have made. Cookies help us remember your preferred language or the country that you are in. We can then provide you with content in your preferred language without having to ask you each time you visit Juno.
    Analytics and research: To help us improve and understand how people use Juno. Cookies help us test different versions of Juno to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimize and improve your experience on Juno by using cookies to see how you interact with Juno, such as when and how often you use them and what links you click on.
    To help us better understand how people use Juno, we work with a number of analytics partners, including Google Analytics and Mixpanel. These providers use cookies and similar technologies to help us analyze how users use the Services, including by noting the third-party Services from which you arrive. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of Juno. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out plugin by clicking here, and you may also use Mixpanel’s opt out by clicking here. We don’t release the information collected from our own cookies to any third parties, other than to our service providers who assist us in the following activities.

    Personalized content: To customize Juno with more relevant content.
    Advertising: To provide you with more relevant advertising.
    As explained further in our Privacy Policy, third-parties whose products or services are accessible or advertised via Juno may use cookies to collect information about your activities on the Services, other sites, and/or the ads you have clicked on. This information may be used by them to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads. Targeting and advertising cookies we use may include Google Analytics, AdRoll, AppNexus, and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit youronlinechoices.eu or allaboutcookies.org/manage-cookies/index.html . Please note that to the extent advertising technology is integrated into Juno, you may still receive advertising content even if you opt- out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

    When accessing Juno from a mobile application, you may also receive tailored in-application advertisements. Each operating system, such as iOS and Android, provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in- application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.

    What are my privacy options?
    You have a number of options to control or limit how we and our partners use cookies.

    This cookie policy is available at our site. By continuing to use or access Juno, you are consenting to our use of cookies and related technologies as described in this Cookies Policy.
    Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of Juno.
    Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
    For general information about cookies and how to disable them, please visit www.allaboutcookies.org.
    Changes to this Policy
    If We make any material change to this Policy. We will notify You via email or through notification posted on our website, and as required by applicable law. Modifications will become effective on the day they are posted unless stated otherwise.

    Questions
    If you have any questions about our use of cookies, please email us at [email protected]