Turn what customers ask into training

I want to turn what customers actually ask on calls into training, so our people can answer before it comes up again.

Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview).

Before you build anything, ask me:
1. Whether and where we record or note calls (a call recorder, meeting notes, a CRM), or I’ll upload transcripts
2. Which time window and which kinds of calls
3. Who the training is for
Ask these in one message, then wait for my answers.

In that same first message, also ask me my role and the team I support, and which call recording or meeting notes tool and support desk we use. Then check each one is connected in this chat; if not, I'll connect it or upload an export. Never guess what is in it.

Check that source is connected in this chat; if not, I’ll connect it or upload transcripts. Only use questions you actually find, and count how many calls each came from.

Group the questions into themes ranked by frequency, then search Juno for content that already answers each one.

Propose which themes need an update to an existing course, a new short lesson or FAQ, or a quick drill. Show me that plan first and build only what I approve, as drafts, with customer names removed. Don’t publish or assign until I say so.

Routine: after the first run, offer to repeat this every month. If this assistant can run scheduled tasks, set one up only after I approve it; if not, give me a one-line prompt I can re-run.