Interactive lessons from product updates

Practice talking about a new feature: branching scenario

A customer asks a question, your rep picks a reply, and the conversation branches from there.

Your AI asks you

The feature, who talks about it, real customer questions, any call notes you have

I want a branching practice scenario in Juno Journey where people rehearse talking about a new feature with a customer and see where each answer leads.

Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview).

Before you build anything, ask me:
1. The feature and the problem it solves
2. Who talks about it (sales, CS, support)
3. The questions and objections customers really raise
4. Call notes or transcripts we can use as examples, if any
Ask these in one message, then wait for my answers.

For sources outside Juno, check they’re connected in this chat; if not, I’ll paste excerpts. Never present invented quotes as real.

Search Juno first for training on this feature so the scenario matches it.

Then outline a customer persona, 3-4 decision points, strong and weak answers with feedback, and a score. After I approve, build it as an interactive HTML lesson with SCORM tracking and preview it. Saving it to Juno puts it live in our catalog, so save only when I say so; don’t assign it.

Used in these journeys

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