Three support colleagues at their laptops, one on a call

Turn repeated questions into an FAQ lesson

Grouped by frequency, answered plainly, sources linked.

For
CX & Support
Routine
Every month
Setup
Juno + 2 tools
You approve
every draft

The prompt

Written to ask before it assumes, check what already exists, and stop before anything goes live.

Works in Claude, ChatGPT, Copilot
I want to turn the questions people keep asking into a short FAQ lesson in Juno Journey, so answers are easy to find.

Use the Juno Journey connector for anything in Juno. If it isn’t connected, stop and tell me how to add it (https://docs.junojourney.com/mcp/overview).

Before you build anything, ask me:
1. Where the questions show up (a chat tool, a helpdesk, email, a forum)
2. Which time range
3. Who asks them, and who the lesson is for
4. Who should confirm the answers
Ask these in one message, then wait for my answers.

In that same first message, also ask me my role and the team I support, and which support desk we use. Then check each one is connected in this chat; if not, I'll connect it or upload an export. Never guess what is in it.

Check that source is connected in this chat; if not, I’ll connect it or paste/upload an export. Only use questions you actually find, and count how often each comes up.

Search Juno first: if a course already answers a question, link to it instead of rewriting it.

Show me the top questions with draft answers, each with its source, and mark “needs expert check” where unsure. After I approve, build the FAQ lesson with a 3-question check as a draft. Don’t publish, assign or notify anyone until I say so.

Routine: after the first run, offer to repeat this every month. If this assistant can run scheduled tasks, set one up only after I approve it; if not, give me a one-line prompt I can re-run.

Your AI asks you

  1. Q1Where the questions show up (a chat tool, a helpdesk, email, a forum)
  2. Q2Which time range
  3. Q3Who asks them, and who the lesson is for
  4. Q4Who should confirm the answers

The routine

  1. 01

    Connect

    Juno and the tools below

  2. 02

    Answer

    the questions, one message

  3. 03

    Review

    the draft or the view it builds

  4. 04

    You approve

    before anything goes live

Routine: Every month. The prompt offers to set it up as a scheduled task in your assistant, only after you approve.

What it connects

  • Zendeskvia your AI assistant
  • Intercomvia your AI assistant
  • JunoRequired

Your AI assistant reads the tools it can reach and drives Juno.

Where this Journey Play works