ADDRESSE

Maskit 15, 1st floor

Herzeliya Pituach
Israel

4673315

CONTACT

Tel  (IL): +972 526 9924 12
Tel (FR): +33 1 83 80 63 44

Email: team@the-juno.com

CONTACT

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Juno © 2019

Customer success manager

at Juno Journey 

Customer success managers are the people that connect between the customer and the Juno Journey team. We work beside all departments in the organization, making sure the customer voice is heard and the solutions we offer are delegated. In the end of the day, this might be the most important job of all.

Responsibilities

What You’ll Do
 

  • Become an expert of the Juno Journey platform 

  • Take ownership of new accounts and manage their on-boarding, deployment and ongoing usage of the platform.

  • Build strong relationships with our clients to understand their needs, ensuring their success with Juno Journey.

  • Serve as the main point of contact and liaison between clients and the rest of the Juno team.

  • Recommend solutions & best practices to address specific customer business needs.

  • Collect and present user feedback to product management to influence development priorities and future roadmap. 

 

In general, you need to do whatever it takes to make Juno Journey’s customer’s experience as wonderful as possible. You’ll understand their pain points and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.

Requirements

Who Are You ?


The most important requirement is that you care about the experience of others, while communicating Juno Journey’s point of view.  

You’ve got to want the customer to have a great time implementing and using Juno, making sure

there is a high engagement rate and a successful deployment of the product. Friendliness and

patience are necessary personality traits. Confidence and great communication skills are very

important as well.

 

  • High level of written and speaking English is a MUST. French language is an Advantage.

  • Any type of experience working with people you feel is appropriate- we want to know about. 

  • Emphasis on customer success\ support. Most importantly is proven experience speaking in front of an audience or giving a training in front of a group of people.

  • Be driven: No one needs to push you to excel; going the extra mile is just who you are

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

  • Desire to help and serve our customers: They win, so you win. While seeing the Juno Journey team abilities, needs and road map.

  • Technical Orientation is important • Full time position, in Herzeliya Pituach.

If this sounds like something your perfect for, and you think you are perfect for us, don't wait! Apply now