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Juno © 2019

Customer success manager

at Juno Journey 

Customer success managers are the people that connect between the customer and the Juno Journey team. At the end of the day, this might be the most important job of all. The success of the company and of the customer rests in your hands.

Responsibilities

What You’ll Do
 

  • Become an expert of the Juno Journey’s platform

  • Take ownership of new accounts and manage their on-boarding, deployment and ongoing usage of the platform.

  • Build strong relationships with our clients to understand their needs and ensure their success with Juno Journey.

  • Serve as the main point of contact and liaison between clients and the rest of the Juno Journey team.

  • Recommend solutions & best practices to address specific customer business needs.

  • Collect and present user feedback to product management to influence development priorities and future roadmap.

 

In general, you need to do whatever it takes to make Juno Journey’s customer’s experience as wonderful as possible. You’ll understand their pain points and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.

Requirements

Who Are You ?
 

The most important requirement is that you care about the experience of others while communicating Juno Journey’s point of view. 
You’ve got to want the customer to have a great time implementing and using Juno Journey, making sure there are high engagement rates and successful deployment of the product. Friendliness and patience are necessary personality traits. Confidence and great communication skills are very important as well, as you will serve as “Juno Journey” when it comes to the customer’s perception. You also need to be able to independently organize and prioritize tasks and schedules; this isn’t a fit for anyone who’s OK with things falling through the cracks.

 

  • High level of written and speaking English + Hebrew is a MUST

  • Any type of experience working with people you feel is appropriate- we want to know about it.  Emphasis on customer success\ support. Most importantly is proven experience speaking in front of an audience or giving training in front of a group of people.

  • Be driven: No one needs to push you to excel; going the extra mile is just who you are

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

  • Desire to help and serve our customers: They win, so you win. While seeing the Juno Journey team abilities, needs and road-map.

  • Technical Orientation is important

  • Full time position

If this sounds like something your perfect for, and you think you are perfect for us, don't wait! Apply now